Bulk WhatsApp
Reach Customers on Kenya's Most-Used Messaging App
Reach Customers on Kenya's Most-Used Messaging App
Engage customers on WhatsApp with the official WhatsApp Business API, powered by MobiWave. Send rich media, notifications, two-way support and payment reminders at scale — with template approval, delivery tracking and 24/7 local support on one Kenyan account that also bundles SMS, USSD and M-Pesa.
Get StartedKey Features
Practical capabilities built for delivery, control, and measurable growth.
Official WhatsApp Business API (green tick eligible)
Rich media: images, video, documents and location
Pre-approved message templates for outbound alerts
Two-way conversational support in one thread
Delivery and read receipts with tracking
REST API + webhook integration
Automated replies and quick-reply menus
Analytics dashboard with funnel and drop-off
Opt-in ledger for consent and ODPC compliance
Bundled with SMS, USSD and M-Pesa on one account
Why Choose Our Bulk WhatsApp Service?
- Far higher open rates than email and often above SMS
- Rich media and interactive menus drive real engagement
- Official, encrypted WhatsApp Business API — no bans
- Global reach with a local Kenyan support team
- End-to-end encrypted, secure customer conversations
- 24/7 customer support via phone, email and WhatsApp
Get Started Today
Ready to transform your business communication? Contact us today to learn more about our Bulk WhatsApp service.
Use Cases
See how businesses like yours are using our Bulk WhatsApp service.
Customer support
Resolve queries in a two-way WhatsApp thread with automated replies and human hand-off.
Order & delivery updates
Send confirmations, dispatch notices and delivery alerts with live tracking links.
Appointment reminders
Cut no-shows with WhatsApp reminders carrying calendar links and one-tap reschedule.
Product catalogs
Share product images, price lists and catalogs directly inside the chat.
Payment reminders
Prompt overdue payments with a deep link to M-Pesa STK Push in the same flow.
Feedback & NPS
Run interactive surveys and Net Promoter Score collection with quick-reply buttons.
Onboarding & OTP
Deliver welcome sequences and one-time passwords over a channel users actually check.
Loyalty & offers
Push personalized promotions, loyalty balances and redeemable coupon codes.
How Bulk WhatsApp works in Kenya
From registration to live delivery, here is what working with MobiWave looks like.
Create your WhatsApp Business profile
MobiWave sets up your WhatsApp Business Account (WABA) and verifies your business with Meta — including display name and the green verification tick where eligible.
Register and verify your number
We connect your business phone number to the API, complete the Meta verification handshake, and confirm it is ready to send.
Submit message templates
Outbound messages outside a 24-hour window must use Meta-approved templates. We help you draft and submit them (marketing, utility, authentication) for approval.
Collect opt-ins
Capture WhatsApp opt-in from your website, checkout, USSD or SMS so every conversation is consented and ODPC-aligned. We keep the opt-in ledger for you.
Send and automate
Trigger templates via API or dashboard, automate replies with quick-reply menus, and let webhooks route inbound messages to your CRM or support desk.
Measure and bundle
Track delivery, reads and drop-off in the analytics dashboard, and connect WhatsApp to SMS, USSD and M-Pesa on the same MobiWave account and billing line.
MobiWave vs other providers in Kenya
A side-by-side look at how MobiWave compares on the things that matter for Kenyan organisations.
| Capability | MobiWave | Africa's Talking | Twilio | Meta (direct) |
|---|---|---|---|---|
| Official WhatsApp Business API | Yes — managed BSP | Yes | Yes | Yes (self-managed) |
| Template creation & approval | Handled for you | Self-service | Self-service | Self-service |
| Rich media & quick replies | Yes | Yes | Yes | Yes |
| Two-way conversation routing | Webhook + dashboard | Webhook | Webhook | Webhook |
| Bundle with SMS, USSD & M-Pesa | One account | Add-ons | Separate products | No |
| Local 24/7 support | Phone + WhatsApp | Developer-only | No local team | No local team |
All routes go through the official WhatsApp Business API. WhatsApp charges per 24-hour conversation per Meta’s published rate; that is separate from any integration fee. Meta direct requires you to manage the full BSP relationship yourself.
Pricing
Choose the plan that best fits your business needs.
Starter
- Official WhatsApp Business API
- Template submission & approval
- Rich media + two-way chat
- Per Meta conversation rate applies
- Standard support
Growth
- Everything in Starter
- Automation & quick replies
- Analytics dashboard
- Opt-in ledger & compliance
- 24/7 support
Enterprise
- High-volume throughput
- Green tick verification support
- Custom SLAs and escalation
- CRM / helpdesk integrations
- Dedicated account manager
Bulk WhatsApp questions, answered.
The practical questions Kenyan organisations ask about bulk whatsapp, with straight answers and KES pricing where it applies.
Still have a question? Talk to us →WhatsApp itself charges per 24-hour conversation according to Meta’s published rate — there is no flat monthly list price. MobiWave’s integration and support are usage-based or custom for enterprise volumes. The exact per-conversation cost depends on the conversation type (marketing, utility, authentication, service) and the customer’s country; contact us for current rates.
Get in touch with our team today to discuss how MobiWave can help your business communicate more effectively.